China
 
 
 

  Forgot Username / Password  

Reset your Online Banking username / password in a few easy step

You will need the following:
Mobile
A mobile phone that is already registered with the bank.You will need this to receive a temporary password.
AND
Cards


  Debit Card Number and PIN
Missing some information?
If you do not have all of the required information, please visit one of our branches or call our customer service for assistance

Terms and Conditions
 I agree to the terms and conditions.

 
 
 
Need Help?
 
 
  • 24/7 Phone Assistance
    Local
    800-820-8088
    If using a mobile phone or calling from Hong Kong, Macau, Taiwan or Overseas
    86-755-25892333
  • Frequently Asked Questions
 
 

 
 



 
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